X99999 Terms and Conditions — Full User Agreement

X99999 (referred to in this document as "the Platform", "we", or "x99999") is an internationally licensed online gaming and Sports Betting platform operated specifically for users in Bangladesh. Our services are available through the x99999 website (x99999.pro) and mobile app.

These Terms & Conditions ("Terms") constitute a legal agreement between x99999 and anyone who uses its platform ("you", "user"). By registering on x99999 or using the platform, you are deemed to have accepted these Terms. Please read this document in full before you start using the platform.

Below are definitions of key terms used throughout these Terms & Conditions:

• Account: Your personal registered profile on the x99999 platform, through which you can access gaming and payment services.
• Balance: The real money balance in your account, earned through deposits or winnings.
• Bonus Balance: Funds received through promotions or rewards that can be withdrawn after meeting specified conditions.
• Wagering Requirement: The required amount of wagering that must be completed before a bonus can be withdrawn.
• KYC (Know Your Customer): The identity verification process through which we confirm who you are and that you meet the minimum age requirement.

To open an account and use x99999's services, all of the following conditions must be met. Failure to meet any one of them gives x99999 the right to immediately suspend or terminate your account.

• You must be 18 years of age or older. Proof of age, such as a national ID or passport, may be requested at any time.
• Each person may register only one account. If multiple accounts are found, all accounts may be terminated and balances forfeited.
• All information provided at registration must be accurate, complete, and up to date. Submitting false information is a direct violation of our Terms and Conditions.
• Your account must be operated in your own name using your own payment methods. Use of third-party payment methods is prohibited.
• You may not register from any country or region where online gaming or betting is completely prohibited by law.

You are solely responsible for the security and proper use of your x99999 account. Sharing your login credentials or allowing others to use your account is strictly prohibited.

• Keep your username and password confidential. Never share them with anyone — x99999 support staff will never ask for your password.
• If you notice any suspicious activity on your account, contact x99999 support immediately. Any losses resulting from delayed reporting are your responsibility.
• Changes to account details (name, phone number, email) may require KYC verification. Incorrect information may result in withdrawal holds.
• x99999 may request account verification at any time. If the required documents are not submitted within the specified period, the account will remain temporarily suspended.

Deposits on x99999 can be made via bKash, Nagad, and Rocket. Funds are usually credited within 3–10 minutes. If there's a delay due to network issues, please contact support.

• A minimum deposit amount is set and may be subject to change. Current limits can be found on the deposit page of the platform.
• Always use the correct reference number when making a deposit. x99999 is not responsible for funds that are not credited due to an incorrect reference.
• x99999 does not charge any deposit fees. However, your mobile banking provider may apply its own transfer charges.
• x99999 reserves the right to verify the source of any unusual or suspicious deposit. Depositing funds from illegal sources is strictly prohibited.
• Deposited funds will be added directly to your gaming balance. Deposits will not be refunded without valid grounds.

X99999 is committed to fast and reliable withdrawals. Withdrawal requests are typically processed within 3–24 hours. In some cases, verification may require additional time.

• KYC verification must be completed before you can make a withdrawal. Withdrawals from unverified accounts are not permitted.
• The payment method and name used for withdrawals must match the name on your account. Withdrawals to a different name will be rejected.
• Wagering requirements must be met before withdrawing from a bonus balance. Withdrawals are not permitted until the requirements have been fulfilled.
• In cases of suspicious activity, x99999 may temporarily hold withdrawal processing and request additional information.
• Minimum and maximum withdrawal limits apply. Visit the withdrawal page for current limits.

X99999 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which you should read carefully before claiming.

• Welcome Bonus: A special bonus on the first deposit may be available for new members. This bonus cannot be withdrawn until the specified wagering requirement has been met.
• Reload Bonus: Reload bonuses may be offered on specific days or events. The terms for each bonus are stated separately within each offer.
• Cashback Bonus: A portion of losses within a given period may be returned to you. Cashback amounts and conditions vary by offer.
• Referral Bonus: Refer a friend to x99999 and earn a referral bonus. Specific terms and conditions apply.

Any attempt to abuse bonuses or collect bonuses through multiple accounts will result in all bonuses and associated winnings being voided, and the account may be permanently closed. x99999 reserves the right to modify or cancel any promotion at any time.

Sports Betting, live betting, and other gaming activities on x99999 are governed by specific rules. Each game or betting market may have its own detailed terms.

• Once a bet is placed or a game has started, it cannot be cancelled unless the bet is declared void due to a system issue or event-related reason.
• If a game or bet is abnormally terminated due to a technical error or system failure, x99999 reserves the right to void the bet.
• If a sports event is cancelled or postponed, affected bets will be voided or suspended in accordance with the applicable rules.
• If an error is found in published odds or payouts, x99999 reserves the right to void the affected bet. All bets placed on erroneous odds will be reviewed under the applicable rules.
• Betting based on match-fixing or prior knowledge of event outcomes will result in account termination and may lead to legal action.

X99999 believes gaming is a form of entertainment, not a solution to financial problems. The mental and financial well-being of all our users is our top priority.

• Set deposit limits, betting limits, or session limits for yourself. These options are available in your account settings.
• If you feel that gambling is getting out of control, contact support to request a temporary or permanent self-exclusion.
• During self-exclusion, no account access, deposits, or betting will be permitted. The exclusion period cannot be lifted before the set duration has elapsed.
• It is every parent's responsibility to prevent those under 18 from accessing the platform. x99999 recommends using family-friendly filtering software.

The activities listed below are strictly prohibited on the x99999 platform. If any such activity is detected, the account will be immediately terminated and all balances may be forfeited.

• Any attempt to launder money or legitimize funds from illegal sources through the platform.
• Opening multiple accounts to claim bonuses or promotions (bonus abuse).
• Operating an account or placing bets using bots, scripts, or automated software.
• Attempting to hack or gain unauthorized access to x99999's systems, servers, or network.
• Stealing another user's account credentials or engaging in fraudulent activity.
• Placing bets based on match-fixing or the use of insider information.
• Using the x99999 name, logo, or brand identity without authorization.

X99999 is committed to keeping your personal information secure. For details on how we collect, store, and use your data, please refer to our Privacy Policy page.

• Your personal information is never sold to third parties. It may only be shared with trusted partners as necessary to operate our services.
• Your information may be disclosed in response to legal obligations or requests from regulatory authorities.
• You have the right to correct information on your account. Please contact support to request any changes.
• Even after an account is closed, certain data may be retained for a specified period as required by law.

You may request to close your x99999 account at any time. You will be given the opportunity to withdraw any remaining balance before closure, subject to applicable conditions.

• x99999 may suspend or permanently close an account without prior notice in the event of a Terms and Conditions violation.
• If suspicious activity or a breach of these Terms is established at the time of account closure, the account balance may be forfeited.
• To reactivate a closed account, please contact support. The decision to reactivate is entirely at x99999's discretion.

X99999 strives to deliver the highest quality service; however, there are limitations to our liability that you should be aware of.

• x99999 is not liable for losses caused by third-party network issues, internet connectivity problems, or device malfunctions.
• x99999's liability for losses caused by unexpected technical errors or server downtime is limited.
• x99999 is not liable for financial losses incurred through gaming or betting. Gaming carries inherent risk, and all decisions are entirely your own.
• In the event of a legal dispute, x99999's maximum liability will not exceed the total amount you have deposited during the relevant period.

X99999 reserves the right to modify, amend, or update these Terms & Conditions at any time. For significant changes, we will make every effort to notify users in advance.

• Continued use of the platform after updated Terms and Conditions have been published will be considered acceptance of the new terms.
• If you do not agree to the updated Terms, you may request to close your account. Your valid balance will be returned in that case.
• The latest version of the Terms and Conditions is always available on this page. Check the "Last Updated" date at the top of the page to see when changes were made.

If you have any questions or concerns about these Terms & Conditions, please reach out to our support team. We're always here to provide accurate information and assistance.

• Email Support: [email protected] — We typically respond within 24 hours.
• Live Chat: 24/7 live chat support is available within the platform.
• Support Hours: Support is available in Bengali 7 days a week, 24 hours a day.